Privacy Policy

This Privacy Policy governs the manner in which Online Solution Experts Pty Ltd ("Feedback Lite") collects, uses, maintains and discloses information collected from each user of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Feedback Lite.

Personally identifiable information

Feedback Lite is committed to protecting your privacy when interacting with our services and products (i.e. and subsequent subdomains).

We do however collect personally identifiable information from users in a variety of ways, including, but not limited to when a user visits our site, registers on the Site, places an order, subscribes to our newsletter, responds to a survey and fills out a form.

Although we do collect personally identifiable information, we do not collect this information without the permission of the user, and do not at any time share this information with third parties.

Non-personally identifiable information

We may collect non-personally identifiable information about users when they interact with our Site. Non-personally identifiable information may include the browser name, operating system and display resolution that the user accesses our Site with via their computer. As per the personally identifiable information we collect, this information is not shared with any third parties outside Feedback Lite


Our Site may use "cookies" to enhance the user experience. We do so to aid with the automation of our feedback widget and to assist users to remain logged in when accessing their account dashboard. No personally identifiable information is stored within these cookies.

User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent to their personal computer. This may result in some parts of the Site may not function properly as a result.

How we use collected information

Feedback Lite collects information from those who access our site and services for the following purposes:

Protection of your information

Feedback Lite use industry standard data storage, backup and information transfer practices. This includes transfer and storage of your data via the SSL data mechnism and is encrypted and authenticated using the TLS 1.2 standard.

We undertake regular reviews of our storage and data security standards and consistently strive to ensure we are offering a high level of protection against unauthorized access to and use of any information you or your customers have provided to Feedback Lite.

General Data Protection Regulation (GDPR)

The GDPR is an EU regulation targeted at harmonising the hugely varied data protection laws across Europe. Feedback Lite make all possible efforts to comply with the GDPR and are committed to protecting you and your privacy when utilizing our services.

In the event that a breach of this regulation is made or your privacy is in jeporardy at any time in the future as a result of using Feedback Lite you will be notified by email.

Changes to this policy

Feedback Lite reserve the right to make changes this privacy polict at any time. As such we encourage you to periodically review the information contained within this page to ensure you are comfortable with the means by which Feedback Lite is committed to protecting your privacy.

Acceptance of this privacy policy

By using this Site, you signify acceptance of this policy and our terms and conditions of use. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Further information

To dicuss this privacy policy further, please feel free to contact Feedback Lite on the details below:

Feedback Lite

2/199 George St, Brisbane, QLD, Australia

Phone: +61 7 3151 3760